Please read our privacy policy and terms and conditions below. We will love it if you can go through it before using our service in order to avoid any confusion.

Motormechs Technologies Pvt. Ltd. is fully committed to respecting your privacy and shall ensure that your personal information is safe with us. This privacy policy sets out the information practices of www.motormechs.com (“Website”) including the type of information that is collected, how the information is collected, how the information is used and with whom it is shared.  Reference to “you” in this Privacy Policy refers to the users of this Website whether or not you access the services available on the Website or consummate a transaction on the Website.

By using or accessing this Website, you agree to the terms and conditions of this Privacy Policy. You also expressly consent to our use and disclosure of your Personal Information (as defined below) in any manner as described in this Privacy Policy and further signify your agreement to this Privacy Policy and the Terms of Use (being incorporated by reference herein).  If you do not agree with the terms and conditions of this Privacy Policy, please do not proceed further or use or access this Website.

Definitions

  • Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action or any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to your mobile or storage device, crashes, breach of security and encryption.
  • Personal Information” refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number and email address disclosed by you in relation to the services available on the Website.

Sensitive personal data or information” consists of information relating to the following:

  • passwords;
  • financial information such as bank account or credit card or debit card or other payment instrument details ;
  • physical, physiological and mental health condition;
  • sexual orientation;
  • medical records and history;
  • Biometric information;
  • any detail relating to the above clauses as provided to body corporate for providing service; and
  • any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise:

 

“Third Party” refers to any person or entity other than you or us.

 

Personal Information that may be collected and manner of its use

Personal Information provided by you in relation to the use of the Website: In order for us to successfully service you,  we collect your Personal Information as may be required for the purposes connected thereto when you place a request on the Mobile App, Website or Telephone.

We may be required to disclose such Personal Information to the Third Parties solely in connection with service delivery of your request in accordance with the terms and conditions stipulated by such third Party. We may also be required to disclose such personal information if it is sought by any branch of the Govt., Judiciary or Law Enforcement Agencies.

We may use the details provided by you at the end of service to ensure that the service have been  successfully carried out on time, and to keep you informed on the status of your request if need be.

You can register to join us logging into online accounts you may have with Third Party service providers (“SNS”) (e.g. Facebook, Twitter etc.). As part of the functionality of the Website, you may link your account with Third Party Accounts, by either: (i) providing your Third Party Account login information to us through the Website; or (ii) allowing us to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to us and/or grant us access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by the applicable SNS. If you decide to register by logging into a Third Party Account via our Website, we will obtain the Personal Information you have provided to the applicable SNS (such as your “real” name, email address, profile picture, names of SNS friends, names of SNS groups to which you belong, other information you make publicly available via the applicable SNS and/or other information you authorize us to access by authorizing the SNS to provide such information) from your Third Party Accounts and use that information to create your account and profile page and you will become a member. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, you understand that by granting us access to the Third Party Accounts, we will access, make available and store (if applicable and as permitted by the SNS and authorized by you) the information in your Third Party Accounts so that it is available on and through your account on the Website. If there is information about your “friends” or people with whom you are associated in your Third Party Account, the information we obtain about those “friends” or people with whom you are associated, may also depend on the privacy settings such people have with the applicable SNS.

We also collect the information that may not be Personal Information you provide as part of registration and the administration and personalization of your account profile.

While we recommend that you register yourself with us to maximize your experience on the Website, this is feature is optional and you may opt out of registering on the Website and continue to use the Website as a guest. However, if you choose to by on the Website, you will have to provide certain Personal Information that is necessary for us to process and complete delivery.

Cookies: Cookies are small pieces of information saved by your browser.  Cookies are used to record various aspects of your visit and assist us to provide you with uninterrupted service.  Cookies may be set in your browser by us when you access the Website or may be set in when you visit Third Party websites.

This anonymous information is maintained distinctly and is not linked to the Personal Information that you submit to us.  We use cookies collected to –

  • Authenticate your login information,
  • Enable our security features;
  • Show you advertising; and
  • Improve and develop the features of the Website.

Please feel free to change your browser settings if you do not wish to accept cookies.  However, please note that changing your browser setting may affect your experience on the Website.

 

Collection of Sensitive personal data or information:  We do not collect, store or process sensitive personal data or information as part of our services on our Website.

 

Others: In addition to the cookies, we may also collect information to enable us to better understand you so that we can improve your user experience; to assist our customer service and technical support personnel; and put processes in place to prevent fraud and unlawful use.  In an effort to make the Website affective and improve the Website, certain information may be collected each time you access the Website.  Such information may be saved in server logs in an encrypted form which may not identify you personally.  Such information or data may include, but shall not limit to, IP address, your server details, and duration of your visit, date, time or purpose of your visit. In addition to cookies we use web beacons, ad tags, pixels to advertise as part of the Website. The abovementioned data may be used by us and may be shared with our sponsors, investors, advertisers, developers, strategic business partners or other associates to enhance and grow the user experience in relation to the Website.

Other uses of the information provided: We make all efforts to ensure that we collect only such Personal Information that we believe to be relevant in order to record, support, and facilitate your access to the Website.

Sharing information with Third Party service providers in relation to the Website:  To the extent necessary to provide you the Website, we may provide your Personal Information to Third Party contractors who work on behalf of or with us to provide you with such services, to help us communicate with you or to maintain the Website.

Communication:  We may offer email, app notifications, short message service (SMS), multimedia message service (mms) or other forms of communication to share information with you about certain promotions or features the Website may choose to offer or about our affiliates, subsidiaries, business partners, advertisers and sponsors. You may receive such communication when you have registered as a user.

Legal proceedings: In the event we are required to respond to subpoenas, court orders or other legal process, your Personal Information may be disclosed pursuant to such subpoena, court order or legal process, which may be without notice to you.

Link to Third Party apps and websites

The Website and any communication sent to you may also contain/display Third Party advertisements and links to other websites or products and services. You agree and acknowledge that these apps and websites are operated by Third Parties and are not controlled by, or affiliated to, or associated with us unless expressly specified. We are not responsible for any form of transmission, whatsoever, received by you from any such Third Party. Accordingly, we do not make any representations concerning the privacy practices or policies of such Third Parties or terms of use of such websites or apps, nor do we control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such websites or apps. The inclusion or exclusion does not imply any endorsement by us of the website, the Third Party, or the information on the website. The information provided by you to such Third Party websites shall be governed in accordance with the privacy policies of such websites and it is recommended that you review the privacy policy on any such websites and apps prior to using such websites.

These Third Party websites and apps and advertisers may use technology to send the advertisements directly to your browser. In such cases, the Third Party websites or advertisers automatically receive your IP address. They may also use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their advertisements and to personalize advertising content. We do not have access to or control over cookies or other features that such Third Party websites and apps and advertisers may use, and the information practices of these Third Party websites and apps and advertisers are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices.

 

Security

We strive to ensure the security, integrity and privacy of your Personal Information and to protect your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction.

We are not responsible for any breach of security or for any actions of any Third Parties that receive your Personal Information. The Services are also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control.

Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event.

  1. These terms of use (the “Terms of Use”) govern your use of our website motormechs.com (the “Website”) and our “Motormechs” application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Services”. Please read these Terms of Use carefully before you download, install or use the Services. If you do not agree to these Terms of Use, you may not install, download or use the Services. By installing, downloading or using the Services, you signify your acceptance to the Terms of Use and Privacy Policy (being hereby incorporated by reference herein) which takes effect on the date on which you download, install or use the Services, and create a legally binding arrangement to abide by the same.
  2. The Services is operated and owned by MOTORMECHS TECHNOLOGIES PRIVATE LIMITED (hereinafter referred to as “Motormechs”, “we”, “us” or “our”).
  3. We reserve the right to change the Terms of Use and Privacy Policy at any time without notice, posting changes on the Website and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Website. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the Privacy Policy and note the changes made on the Website. Your continued usage of the Services after any change is posted constitutes your acceptance of the amended Terms of Use and Privacy Policy.
  4. How the Services and Service works
    • We are an Aggregator service provider providing you an online platform to (a) request service for your vehicle from the list of services available on the Services (“Vendors”); (b) pre-pay for your service request by banking channels made available to you on the Services or paying for the service by debit or credit card or cash after the service is performed.
    • We do not own, sell, resell, furnish, provide, manage and/or control the Vendors or the related services provided in connection thereof.
    • Our responsibilities are limited to: (i) facilitating the availability of the Services; and (ii) serving as the limited agent of each Vendor for the purpose of accepting payments from you for the services provided / delivered as per your request.
  5. Use of the Services
    • You represent that you are entitled to disclose your Third Party Account login information to us and/or grant us access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by such third party service providers.
    • We reserve the right to suspend or terminate your access to the Services if any information provided during the service process or thereafter proves to be inaccurate, not current or incomplete.

5.3 Service requests are intended for your personal vehicles and you represent that the same are not for onward service or you are not acting as an agent for other parties.

  1. Bookings and Financial Terms
    • The Services allows you to make request and we will, subject to the terms and conditions set out herein, co-ordinate with the specific service providers to provide the specified service at the designated location.
    • You understand that any request that you place shall be subject to the restrictions and limitations set out in this Terms of Use including, but not limited to, service availability and location.
    • As a general rule, all service request made are treated as confirmed.
    • However, upon your service request, we may call you on the mobile number provided to confirm the details of the request, the price to be paid and the estimated service time required. For this purpose, you will be required to share certain information with us, including but not limited to (i) the first and last name (ii) mobile number; and (iii) email address. It shall be your sole responsibility to bring any incorrect details to our attention.
    • In addition to the foregoing, we may also contact you by phone to inform and confirm any change in the service due to availability or unavailability of the request. At this time any change or confirmation of the request shall be treated as final. It is clarified that in the event you are unavailable on the phone at the time we are confirming the request, we will cancel your request and the provisions of the cancellation and refund policy below shall be applicable.
    • You can pay by credit card or debit card or net banking at the time of booking a request or you can pay by cash after the service is done.
    • You agree to pay us for the total amount for any service availed. We will collect the total amount in accordance with the terms and conditions of these Terms of Use and the pricing terms set forth in the applicable menu listing for the particular Vendor. Please note that we cannot control any amount that may be charged to you by your bank related to our collection of the total amount, and we disclaim all liability in this regard.
    • In connection with your request, you will be asked to provide customary billing information such as name, billing address and credit card information either to us or our third party payment processor. You agree to pay us for any confirmed service request in accordance with these Terms by one of the methods described on the Services e.g. by a credit card. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by us or indirectly, via a third party online payment processor or by one of the payment methods described on the Services. If you are directed to our third party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the services
  2. Cancellations and Refunds
    • Cancellation
      • As a general rule you shall not be entitled to cancel your service request once accepted by you.
      • However, in the unlikely event of the service requested being unavailable, we will contact you on the phone and inform you of such unavailability. In such an event you will be entitled to cancel the service request and shall be entitled to a refund in accordance with our refund policy.
      • We reserve the sole right to cancel your service request in the following circumstance –
        • in the event of the designated address falling outside the service zone offered by us,
        • failure to contact you by phone to reconfirm your service request,
        • Non-availability of the service requested,
        • Failure due to reasons beyond our control or attributable to the service provider.
      • Refunds
        • You shall be entitled to a refund only if you pre-pay for your service request at the time of placing your request on the services and only in the event of any of the following circumstances:
          • your service request location is outside our designated service zones;
          • failure to contact you by phone,
          • You cancelling the request at the time of confirmation.
        • Our decision on refunds shall be at our sole discretion and shall be final and binding.
        • All refund amounts shall be credited to your account within 5 to 7 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card / net banking facility.
  1. Terms of service
    • You agree and acknowledge that we shall not be responsible for:
      • The services provided by the service provider including, but not limited, to spares and people delivering the same,
      • The service provider services or goods not being up to your expectations or leading to any loss, harm or damage to you,
      • The availability or non-availability of certain services or,
      • The service provider nor serving you to the satisfaction.
    • You may not be able to avail our Services if your delivery location is outside our current scope of Service. We will keep you informed of the same at the time of confirming your service request.
    • You understand that service time quoted to you at the time of confirming the request is an approximate estimate and may vary. We will not be responsible for any delay in the service of your request.
    • You shall undertake to provide adequate directions, information and authorizations to accept service. In the event of any failure to accept service, failure to service within the estimated time due to your failure to provide appropriate instructions, or authorizations, then such service shall be deemed to have been delivered to you and all risk and responsibility in relation to such service shall pass to you and you shall not be entitled to any refund for the same. Our decision in relation to this shall be final and binding.
    • You understand that our liability ends once your service request has been attended.
    • We constantly strive to provide you with accurate information on the Services. However, in the event of an error, we may, in our sole discretion, contact you with further instructions.
    • If you use the Services, you do the same at your own risk.
    • By using the Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of service provider / third parties will be limited to a claim against the particular service provider or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from us with respect to such actions or omissions.
  2. General terms of use
    • Only individuals who are 18 years of age or older may use the Services. If you are under 18 years of age and you wish to download, install, access or use the Services, your parents or legal guardian must acknowledge and agree to the Terms of Use and Privacy Policy. Should your parents or legal guardian fail to agree or acknowledge the Terms of Use and Privacy Policy, you shall immediately discontinue its use.
    • If you choose to use the Services, it shall be your responsibility to treat your user identification code, password and any other piece of information that we may provide as part of our security procedures as confidential and not disclose the same to any person or entity other than us (“Third Party”). We shall at times and at our sole discretion reserve the right to disable any user identification code or password if you have failed to comply with any of the provisions of these Terms of Use.
    • As we are providing services in the city of Bangalore, we have complied with applicable laws of India in making the Services and its content available to you. In the event the Services is accessed from outside India or outside our delivery zones, it shall be entirely at your risk. We make no representation that the Services and its contents are available or otherwise suitable for use outside Bangalore. If you choose to access or use the Services from or in locations outside Bangalore, you do so on your own and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, byelaws, licenses, registrations, permits, authorisations, rules and guidelines.
    • You shall at all times be responsible for the use of the Services through your computer or mobile device and for bringing these Terms of Use and Privacy Policy to the attention of all such persons accessing the Services on your computer or mobile device.
    • You understand and agree that the use of the Services does not include the provision of a computer or mobile device or other necessary equipment to access it. You also understand and acknowledge that the use of the Services requires internet connectivity and telecommunication links. You shall bear the costs incurred to access and use the Services and we shall not, under any circumstances whatsoever, be responsible or liable for such costs.
    • You agree to receive promotional communications from us or allied partners. In case you wish to opt out of receiving promotional messages please send a mail to support@motormechs.com
    • By using the Services you represent and warrant that –
      • All registration information you submit is truthful, lawful and accurate and that you agree to maintain the accuracy of such information.
      • You will not submit, post, upload, distribute, or otherwise make available or transmit any content that –
        • is defamatory, abusive, harassing, insulting, threatening, or that could be deemed to be stalking or constitute an invasion of a right of privacy of another person
        • is bigoted, hateful, or racially or otherwise offensive;
        • is violent, vulgar, obscene, pornographic or otherwise sexually explicit;
        • Is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them.
      • You will not
        • use any services provided by the service provider for commercial purposes of any kind, or
        • Advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind. In the event you want to advertise your product or service contact support@motormechs.com
      • You will not use the Services in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion.
      • You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Services.
      • You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly understood and used on the Internet.
      • You will not delete or modify any content of the Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
      • You will not post or contribute any information or data that may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political or contrary to our interest.
      • You shall not access the Services without authority or use the service provider in a manner that damages, interferes or disrupts:
        • any part of the Services or the service provider software; or
        • Any equipment or any network on which the Services is stored or any equipment of any Third Party.
  1. Access to the Services, Accuracy and security
    • We endeavour to make the Services available service provider. However, we do not represent that access to the service provider will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected.
    • We do not warrant that the Services will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any equipment (including but not limited to your mobile device), software, data or other property as a result of your download, installation, access to or use of the Services or your obtaining any material from, or as a result of using, the Services. We shall also not be liable for the actions of third parties.
    • We do not represent or warranty that the information available on the Services will be correct, accurate or otherwise reliable.
    • We reserve the right to suspend or withdraw access to the Services to you personally, or to all users temporarily or permanently at any time without notice.
  2. Relationship with operators if the Services is accessed on mobile devices
    • In the event the Services is accessed on a mobile device, it is not associated, affiliated, sponsored, endorsed or in any way linked to any platform operator, including, without limitation, Apple, Google, Android or RIM Blackberry (each being an “Operator”).
    • Your download, installation, access to or use of the Services is also bound by the terms and conditions of the Operator.
    • You and we acknowledge that these Terms of Use are concluded between you and us only, and not with an Operator, and we, not those Operators, are solely responsible for the Services and the content thereof to the extent specified in these Terms of Use.
    • The license granted to you for the Services is limited to a non-transferable license to use the Services on a mobile device that you own or control and as permitted by these Terms of Use.
    • We are solely responsible for providing any maintenance and support services with respect to the Services as required under applicable law. You and we acknowledge that an Operator has no obligation whatsoever to furnish any maintenance and support services with respect to the Services.
    • You and we acknowledge that we, not the relevant Operator, are responsible for addressing any claims of you or any Third Party relating to the Services or your possession and/or use of the Services, including, but not limited to: (i) any claim that the Services fails to conform to any applicable legal or regulatory requirement; and (ii) claims arising under consumer protection or similar legislation.
    • You and we acknowledge that we, not the relevant Operator, are responsible for addressing any claims of you any Third Party relating to the Services or your possession and use of the Services infringes that Third Party’s intellectual property rights, we, not the relevant Operator, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.
    • You must comply with any applicable Third Party terms of agreement when using the Services (e.g. you must ensure that your use of the Services is not in violation of your mobile device agreement or any wireless data service agreement).
    • You and we acknowledge and agree that the relevant Operator, and that Operator’s subsidiaries, are Third Party beneficiaries of these Terms of Use, and that, upon your acceptance of these Terms of Use, that Operator will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a Third Party beneficiary thereof.]
  3. Disclaimers
    • The services may be under constant upgrades, and some functions and features may not be fully operational.
    • Due to the vagaries that can occur in the electronic distribution of information and due to the limitations inherent in providing information obtained from multiple sources, there may be delays, omissions, or inaccuracies in the content provided on the services or delay or errors in functionality of the services. As a result, we do not represent that the information posted is correct in every case.
    • We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of credit/ debit cards.
    • You acknowledge that third party services are available on the services menu We may have formed partnerships or alliances with some of these third parties from time to time in order to facilitate the provision of certain services to you however, you acknowledge and agree that at no time are we making any representation or warranty regarding any third party’s services nor will we be liable to you or any third party for any consequences or claims arising from or in connection with such third party including, and not limited to, any liability or responsibility for, death, injury or impairment experienced by you or any third party. You hereby disclaim and waive any rights and claims you may have against us with respect to third party’s / vendors services.
    • While the materials provided on the services were prepared to provide accurate information regarding the subject discussed, the information contained in these materials is being made available with the understanding that we make no guarantees, representations or warranties whatsoever, whether expressed or implied, with respect to professional qualifications, expertise, quality of work or other information herein. Further, we do not, in any way, endorse any service offered or described herein. In no event shall we be liable to you or any third party for any decision made or action taken in reliance on such information.
    • The information provided hereunder is provided “as is”. We and / or our employees make no warranty or representation regarding the timeliness, content, sequence, accuracy, effectiveness or completeness of any information or data furnished hereunder or that the information or data provided hereunder may be relied upon. Multiple responses may usually be made available from different sources and it is left to the judgement of users based on their specific circumstances to use, adapt, modify or alter suggestions or use them in conjunction with any other sources they may have, thereby absolving us as well as our consultants, business associates, affiliates, business partners and employees from any kind of professional liability.
    • We shall not be liable to you or anyone else for any losses or injury arising out of or relating to the information provided on the services. In no event will we or our employees, affiliates, authors or agents be liable to you or any third party for any decision made or action taken by your reliance on the content contained herein.
    • In no event will we be liable for any damages (including, without limitation, direct, indirect, incidental, special, consequential or exemplary damages, damages arising from personal injury/wrongful death, and damages resulting from lost profits, lost data or business interruption), resulting from any services provided by any third party or service provider accessed through the services, whether based on warranty, contract, tort, or any other legal theory and whether or not we are advised of the possibility of such damages.
  4. Intellectual property
    • We are the owner or the licensee of all intellectual property rights in the Services, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.
    • You may print off one copy, and may download extracts, of any page(s) from the Services or our website for your personal reference and you may draw the attention of others within your organisation to material available on the Services.
    • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    • You must not use any part of the materials on the Services for commercial purposes without obtaining a licence to do so from us or our licensors.
  5. Treatment of information provided by you
    • We process information about you in accordance with our Privacy Policy.
    • You hereby grant to us an irrevocable, royalty-free, worldwide, assignable, sub-licensable licence to use any material which you submit to us on the Services for the purpose of use on the Services or for our generally marketing (by any means and in any media, including, but not limited to, on our website or in our journals) our services. You agree that you waive your moral rights to be identified as the author and we may modify your submission.
  6. Third Party Content
    • We cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of this Terms of Use, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance.
    • You acknowledge that when you access a link that leaves the Services, the site you will enter into is not controlled by us and different terms of use and privacy policy may apply. By assessing links to other sites, you acknowledge that we are not responsible for those sites. We reserve the right to disable links to and / or from third-party sites to the Services, although we are under no obligation to do so.
  7. Severability

If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.

  1. Non-assignment

You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.

  1. Governing law and dispute resolution

These Terms of Use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this website, shall be subject to the jurisdiction of the courts at Bangalore, India.

  • Motormechs shall provide service within the municipal limits of Bangalore city.
  • No of Services available / provided shall be as per the package/s selected and enrolled.
  • Membership shall be valid for the package enrolled from the date of activation, provided the membership is not cancelled/terminated before the date of expiry term.
  • If the Covered Vehicle has a punctured or burst tyre, Motormechs shall change it with the spare tyre carried in the Member’s vehicle. In case spare tyre is not in the vehicle, only tubeless tyres would be repaired on the spot at extra cost.
  • Services entitled to the customer can be refused or cancelled on account of abusive behaviour, fraudulent representation, malicious intent or refusal to pay for any charges related to services and spare parts, during service or on previous occasion by the customer.
  • Arrangement of fuel in emergency would be limited to FIVE litres chargeable at actual cost.
  • Our business/Support team shall be permitted to contact you for service feedback, renewals and sales during business hours on working days.
  • It is mandatory for the customer to produce either the helpline card/Sticker with membership number for availing the services.
  • If the vehicle is repairable on road, free towing will not be provided.
  • In case of major breakdown , our team shall help you in towing the vehicle to the nearest service station within the permissible limit as per the package and for the distance beyond the permissible limit, charges @ Rs.50/- per KM for front lift towing and Rs120/- per KM for Flat Bed towing shall be payable by the customer. For two wheeler towing Rs. 35/KM will be charged.
  • Towing is free only up-to the distance specified in the package enrolled.
  • Helpline services are only for the vehicle, not for people.
  • Vehicles less than 15 years and which are not used for commercial purpose shall only be entitled for the membership. Commercial vehicles not less than 15 years can avail commercial membership only.
  • Motormechs will try and ensure to provide service within the stipulated time of 30 minutes but it can’t be held responsible for delay arising due to conditions not within its control, such as – traffic jams, riots, road block, route diversions, rain etc.
  • Services are provided / available for only when the vehicle develops fault while on the road.
  • Reach time for service provided at home will be 90 – 120 minutes, since preference is given to on road breakdown vehicles.
  • For similar mechanical fault, service will not be provided more than two consecutive time, but could be attended at a cost as applicable.
  • Claims/Refunds if any will not exceed the residual value (prorate basis of membership Validity Period) of the membership fees paid by the member as on the date of the claim.
  • Towing service shall not be provided during restriction hours if any imposed by the traffic police.
  • No services will be provided on Ayudha Puja Day and Vijayadashami Day
  • The customer or its representative will have no claim against the company or its representative either civil or criminal nature or pursuant to membership in respect of death or injury of the customer or any other person or loss or damage to any other property caused by or due to equipment failure, breakdown or accident or fire on utilization of service during the validity of the membership.
  • Membership is valid for one year from date of subscription/renewal.
  • Cost of spares (if any) will be on chargeable basis to be paid by the customer on the spot.
  • In case of an accident, towing will be provided by crane at actual cost.
  • Membership renewal shall be sole right of the Company.
  • Company reserves the Right to terminate the Membership by refunding the membership fee not exceeding the residual value.
  • It will be considered that all the terms & conditions are accepted by the member once the payment is made towards the package selected.
  • All disputes are subject to jurisdiction of Bangalore courts only.
  • In case of trial offer, 45-60 Mins TAT would be applicable.
  • Membership once sold will not be taken back.
  • In event of any damage during towing, the maximum liability of Motormechs is of Rs 2500/- only.
  • Motormechs on its sole discretion can change any or all the terms and conditions without any prior intimation.
  • Events which do not render the vehicle immobilised are not covered under the program. Some example of such events are given below:
  1. Boot cannot be opened
  2. Non-functional horn.
  3. Faulty fuel gauge
  4. Faulty Speedometer.
  5. Air-conditioning fault.
  6. Faulty demisters.
  7. Headlights not functional
  8. Non-functional Seat adjustor but the vehicle can be driven safely.
  9. Illumination warning lamp of ABS, airbag warning or traction control or any such non-safety related lights/service warnings lights which do not render the vehicle immobilized.
  10. In the event of passenger doors not opening or seatbelts not functioning
  11. Damaged door glasses or non-functional windows
  12. Broken rear-view mirrors.
  13. Damaged or faulty fuel cap but vehicle has sufficient fuel to reach the nearest authorized dealer.
  14. Faulty Windscreen wipers
  • Motormechs on its sole discretion can change any or all the terms and conditions without any prior intimation.
Special Exclusions
  • Vehicle goes through conditions of motor racing, motor rallies, over speeding or duration tests, practice runs or operating outside official/main roads.
  • Unavoidable causalities/act of god.
  • Immobilization results from destruction caused by intercession of police or other authorities.
  • Non-Active/Registered Membership.
  • Roads mentioned hereinafter means main roads of city selected by the member and shall not include interior roads, side lanes, and service lanes of any colony under any circumstance. Therefore the member shall not be entitled to get the services as per the stipulated time of 60 minutes in the by lanes. .
  • Engine transmission, transaxles drive axle/differential assembly. Auto body, paint molding repair, any repairs involving replacement or removal of internally lubricated parts, clutch replacement, other major repairs.
  • Vehicle which has not been maintained regularly as per the guidelines of respective car manufacturer and thus is not in roadworthy condition.
  • Breakdown is caused by deliberately inflicted damage, vandalism or participation in a criminal act or offence.
  • Customer history – where customer has twice on prior occasions misused or abused the services.
  • Driver of the vehicle is found to be in any of the situations that are indicated below:
  1. Intoxication or under the influence of drugs, toxins or narcotics not medically prescribed. When under the effect of alcohol here the degree of alcohol in the blood is greater than that authorized by the legislation on traffic, motor vehicle circulation, road safety, or similar ones in the country where the incident occurs.
  2. Lack of permission or corresponding license for the category of the Covered Vehicle or violation of the sanction of cancellation or withdrawal of them. e) Those accidents resulting from the illegitimate removal of the Covered Vehicle.
  • Accidents or breakdowns that are produced when the Client or the authorized driver have infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling.
  • Vehicle without proper documentation or requisites (including the Technical Inspection of the Vehicles and Obligatory Insurance) legally necessary to drive on public roads in the country where the Covered Vehicle is found.
  • Vehicle involved in or liable to be involved in legal case prior to or post immobilization.
  • Damage caused by fuels, mineral essences, and other inflammable, explosive or toxic materials transported in the member Vehicle.
  • Public vehicle like ambulances, taxis, police vehicles and/or fire brigade vehicles and any other vehicle not used for private use are excluded of all the service coverage under these general conditions.
  • Accident or breakdown caused due to usage of the vehicle for racing, rally and criminal activity purposes.
  • Luggage that is not sufficiently wrapped or identified, fragile luggage or perishable products, and any commercial goods carried in the member Vehicle